Frequently Asked Questions

Some of our most requested information is below. If you still have questions, please reach out to our support team directly. Orders

ORDERS

When will my order arrive?

Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a FedEx (or other) tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

Do you include any payment information on the package?

No, we do not include an invoice with your order just a branded packing slip. Our fine art prints make great gifts.

My print arrived damaged. What should I do?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to support@shepardnadco.com so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

Do you offer expedited shipping?

We do not currently offer any expedited shipping options.

My order is lost, what should I do?

If your order has been marked as delivered but you have not received it please let us know by emailing support@shepardandco.com and we will track it down.

ARTWORK

Can I frame these prints myself?

Yes, we offer unframed prints so you can customize the look and feel of your final piece.

Can I make any customizations to the print for a small fee?

Depends on the request. If you want to know if it's possible to make the customization, please contact us via mail or in our contact page.

Are any of your prints signed or numbered?

On occasion, we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.

Are your prints glossy or matte in finish?

All of our artworks are printed on matte archival.

RETURNS & CANCELLATIONS

What is your return policy?

Each piece is custom printed just for you so we are unable to accept returns.

Can I exchange my piece for a different size?

All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.

Can I cancel or change my order?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!

WORK WITH US

Do you offer a trade program?

Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.

How do I submit my portfolio?

Our team of curators meets monthly to review new artist submissions. Please send over a pdf of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page.

Unfortunately due to the volume of inquiries we receive we are unable to respond to everyone.